Heather Rubinstein
head of client success
Heather is eDiscovery Collab’s Head of Client Success and is helping build on the company’s culture of being the best eDiscovery provider in the market.
With nearly 20 years of experience in tech sales and sales management, Heather has built her successful career leveraging cutting-edge technology to solve business problems for real people in their day to day lives.
Since joining the eDiscovery industry nearly 5 years ago, Heather has quickly built a reputation for her extensive knowledge of the solutions that can be delivered by Nuix Neo Discover and RelativityOne across law firms, in-house counsel and insolvency practitioners.
“ELMS is my preferred eDiscovery services provider. Not only is their platform easy to use and understand, their client service is excellent. The team is thorough and responsive. They get things done quickly and give me the answers I need in the way that I want. I also appreciate that they are alive to the sensitivity of confidentiality.”
Senior Associate, Colin Biggers & Paisley
Heather has a particular interest in class actions and funded litigation.
Based in Melbourne, Heather is a certified Nuix Sales Professional, as well as a RelativityOne Sales Pro and RelativityOne Review Pro.
She has worked in Australia and the US across a number of tech industries.
Experience
For her entire career, Heather has worked in innovative tech industries. From her first role of selling voice and data networks to the early days of selling internet payment services through to blockchain technologies before moving into eDiscovery solutions.
Her interest has always been in how technology can simplify and create efficiencies in the working lives of people.
Heather’s Top Three Tips for eDiscovery Clients
- Check in with me early in your search for a solution as there will be a way for our technology solutions to simplify what needs to be done and save you time and money.
- You don’t need to be an expert in a particular technology solution or know how a particular technology works – you just need to know somebody who is an expert and can point you in the right direction. I am a great connector for people who need a technology solution and can help you find the person to help you.
- Artificial Intelligence (AI) isn’t coming – it’s already here and eDiscovery Collab has been using AI tech such as Continuous Active Learning (CAL) and Technology Assisted Review (TAR) for several years. As the next level of AI in eDiscovery becomes available in the coming months, the team at eDiscovery Collab are best placed to help you capitalise on these innovations.